|
Mon - Thurs |
8:00 am -
9:00 pm |
Friday |
8:00 am - 5:00 pm |
Saturday |
See Weekend Support |
Sunday |
5:00 pm - 9:00 pm |
Mon - Thurs |
8:00 am -
5:00 pm |
Friday |
8:00 am - 12:00 pm |
Sat - Sun |
Closed |
Fall
- Spring On-Call Hours |
Saturday |
10:00 am -
5:00 pm |
Sunday |
1:00 pm - 5:00 pm |
|
Meredith
Technology Services Help Desk
provides support for students, faculty
and staff. We are located in the Noel
Annex building which is situated in the back of the campus
directly in front of the softball field. The
Help Desk has three main functions: Provide
1st
& 2nd
level support for all software issues, route
3rd
level support to appropriate personnel, and
provide
hardware repair for Meredith owned laptops.
|
Special
Events: If a
special event is planned for a weekend and technical assistance
may be needed, the Help Desk should be contacted at least
two weeks prior to the event's occurrence. Accommodations
will be made as resources are available in order to support
your event. |
Weekend
On-Call Support
On weekends Meredith
will have on-call hours (Saturday
10am-5pm and Sunday 1pm-5pm) for
the help desk. Campus wide problems will receive immediate
attention and individual computer problems will be addressed
Sundays during regular help desk hours.
A technician will be dispatched if any of the following
conditions occur: |
-
All telephones on
campus are inoperative.
-
Campus connection
to the internet is down, i.e., multiple users unable
to connect to any web page from multiple computers.
-
www.meredith.edu inaccessible
from on-campus or off-campus.
-
Blackboard inaccessible
by multiple users in multiple classes and multiple locations.
-
Multiple users are
unable to connect to the e-mail server or Web Advisor
during a critical time.
|
RTA:
The Resident
Technology Assistant program is designed to provide
residents in the dorms with personal assistance for proglmes
they may have with their laptops. The RTAs work directly
with the Help Desk analysts to solve all problems and issues. |
|
