Because of the growing SPAM (unsolicited email) problem, Technology Services has implemented the Spam Quarantine Service. This service quarantines emails suspected to be spam, significantly reducing the amount of junk mail that shows up in your inbox. This service also detects and deletes viruses and worms before they reach your inbox.

As many of you have noticed, on November 14, we began evaluating a new spam appliance for this purpose. The Borderware spam appliance will also quarantine suspected spam into a quarantine mailbox. Please note that this service is still under evaluation, and any feedback is welcome and appreciated.

Suspect messages will be quarantined to your personal “spam mailbox.” By default, the quarantine service will send you a daily “digest,” or summary, of any probable spam that has been sent to your quarantine mailbox. In this summary, there will be a list of new quarantine messages displaying the date, sender, subject, and several menu options that let you decide what to do with the emails. From within the digest message, you can immediately Delete spam, or click Not Spam to deliver the message to your inbox and add the sender to your trusted address list.  You can View the message, although this option will display html messages as plain text so they won't look pretty.  If all the messages in the quarantine box are spam, use the one-click Delete All button to make them go away. Messages that are not deleted will remain in the quarantine box, but they will not show up on future digest messages. Messages left in the quarantine mailboxes will eventually be automatically deleted after 1 month, or when the mailbox reaches 50MB in size.

Remember no Anti-Spam solution is perfect, so you should expect some legitimate e-mail to be detected as Spam. This quarantine service gives our users the freedom of choosing what is legitimate versus what is really spam according to their own preferences.