Meredith students who own their own computers will receive limited support from the help desk. The help desk personal will diagnose the problem and attempt to resolve the issue. Any additional or replacement parts needed to repair problems will not be ordered by the help desk. It will be the responsibility of the student to find an outside service provider to correct the problem.

The help desk will not send desktop support specialists to the student resident halls. Any problems that are not solved with help desk phone support will require that the students bring their laptops to the help desk for further diagnostics and repair.